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Car Shipping Broker or Carrier – Pros and Cons

You’ve probably read bad things about brokers and carriers.  Now the question is, “Should I use a broker or carrier to ship my car?”

Read on to learn the pros and cons of carriers and brokers and get a little more information to help you make an educated decision on whether to pick a broker or carrier.

You’ve decided that you need to ship your car.  Maybe you’re going to Florida for the winter.  Maybe you’re moving to California.  Maybe you’re sending an old car to your daughter at school in Michigan.  Regardless of what you’re doing, you’ve likely gone online to get some quotes and find out a little about the process.  There’s a good chance that what you’ve read and the people you have experienced, have scared the crap out of you!  If so, trust your instincts.  This can be a very scary industry.

Carriers – Pros and Cons

Pros

  • Low price – If you are able to find a reliable carrier and their truck doesn’t have any mechanical issues along the way, there’s a good chance that you will pay a little less that you would have with a broker.
  • Straight from the horse’s mouth – You’re dealing with the actual company that will handling your car.  You don’t have to worry about a broker lying to you about a delay.
  • They are charging you directly – The price you get quoted is almost always the price you are going to pay.  You usually don’t have to worry about them quoting one thing, then having a showing up with your car expecting more money than what you were quoted.

Cons

  • Repairs can take a long time – If that carrier had a mechanical issue, you are stuck waiting for that truck to get repaired.  It could be a week or more delay.
  • Timing is difficult – Most carriers have a truck or two.  The odds of your timeline matching up with theirs, is slim.
  • You aren’t that important – In the whole scheme of things, your business isn’t very important to them.  Most cars being transported in the country are for dealerships.  Private customer moves are a small part of the industry.  If you aren’t very happy with how their service is, it doesn’t really matter.  They aren’t relying on you as a source of continual business.
  • Communication – If the carrier is an owner operator, it’s probably going to be difficult to get them on the phone if you are looking for an update or have a question.  They are driving a 75’ truck that could weigh 80,000 pounds.  We’d all prefer they don’t answer while they drive.

Brokers – Pros and Cons

Pros

  • Lots of options – Brokers have access to hundreds, sometimes thousands of trucks.  A good broker can find a truck to meet whatever timeline (within reason) you want.
  • Plenty of plan B options if necessary – If your vehicle is on a truck that breaks down and will take more than a day or two to repair, a broker can find another truck to pick your vehicle up from the broken down truck and reduce your waiting time.
  • Industry knowledge – There are lots of bad brokers out there.  There are just as many bad carriers out there.  A good broker will have a list of carriers that they use regularly.  A great broker (*Cough *Cough – Fisher Shipping) will also have a list of companies that they wouldn’t trust to deliver a pizza down the street.
  • Easy to reach – This will depend on who you work with.  A good broker will answer their phone and be proactive about any issues that may arise during this process.  We actually know of a great broker that answers their phones 7 days a week, until 9PM.  I think their logo appears somewhere on this site.

Cons

  • Liar, liar, pants on fire – There are many brokers that will lie about trucks breaking down or other delays when in fact, they don’t have your car scheduled.  They are simply making up stories to buy them more time because they can’t find a truck to move your car.
  • Bait and switch – A lot of brokers will quote one price, then tell you that they only way that they actually need to charge more.  Oftentimes, there are hidden fees for things like fuel surcharges, insurance and door to door service.
  • You still aren’t that important – Most people never move a vehicle more than once in their lives.  Some brokers will put your move on the back burner while they focus on the moves for their dealership clients.

Key Takeaways

Let’s sum up what we’ve learned here.  Brokers or carriers can be good or bad.  Unfortunately, this industry seems to have more on the bad side than on the good side.  Auto transport is a very loosely regulated industry.  Research is going to be the key to a pain free auto transport experience.

We suggest checking out company profiles at the Better Business Bureau website.  Yelp is also an excellent place to look for reviews.  They are one of the few sites that you cannot “buy” reviews on.  Sites like google and many others are very easy to spam with false reviews.  If you do go to these sites, sort the reviews by lowest star rating.  Look at negative experiences others have had.  There are times when things just go wrong.  These are trucks hauling cars.  Things happen sometimes.  There are other times that a broker or carrier is deceitful or purposely tries to scam a customer.  Look closely at negative reviews and make your own judgments.


How to Avoid Car Shipping Scams in 2018

Knowing how to avoid car shipping scams could prevent days of aggravation and save hundreds or thousands of dollars. The auto industry is more competitive, and oftentimes much more misleading than you could ever imagine. If you haven’t moved a car before, this post will definitely help you make the right decision.

Fisher Shipping has been in business since 2006 and our customer’s satisfaction is our number one priority. We have moved over 100,000 vehicles since opening our doors. If you do some research on our company, you won’t find many instances of a customer being dissatisfied with the service that we have provided. We offer transparency in an industry that is riddled with companies that either bury their head in the sand when there is a problem, or flat out lie to you.

Car shipping is far from a perfect science. There are innumerable amounts of delays that can occur as drivers pickup and deliver vehicles. These can range from customers not being reachable in order to pickup/deliver a vehicle to drivers needing to wait a day or two for vehicles that he or she were told were ready for pickup at an auction or dealership. Not to mention that car carriers, just like every other vehicle on the planet, break down.

If all that wasn’t enough, add in all the companies trying to take advantage of you and it makes finding the right auto transport company a somewhat daunting task.

Here are a few tips that will hopefully help teach you how to avoid car shipping scams.

Top 4 Tips to Avoid Car Shipping Scams

Do your research.

The most important tip is to do your research. Don’t just base your decision on a great looking website, a smooth talking sales agent’s words, or price. You want to read actual reviews from customers. There are some great resources out there such as Google, the Better Business Bureau, and Yelp.

Check negative reviews – beware of hidden fees, late delivery, no insurance.

When looking at a company’s profile on one of these sites, you need to look at the negative reviews. In most cases, you can sort by lowest star rating. If you are on Yelp, make sure you check out the “non-recommended” reviews. BEWARE!!!! There are companies out there that will generate fake, positive reviews for businesses. Good star ratings on sites can be deceiving. Make sure that you look at the negative reviews. You will quickly see the companies that change their price, don’t deliver on time, and use carriers with insufficient or non-existent cargo insurance. These are the ones that you need to stay far away from.

Don’t shop on price alone.

Don’t use the company with the lowest price. It’s hard not to sometimes. I know. I have to fight the urge all the time in my personal life. You have to realize that you are not comparing apples to apples. Companies that are “cheap” aren’t proving the same service as Fisher Shipping or some of the other reputable companies out there. They are cutting corners and/or making false promises. The $200 less that they may charge often will end up costing you more in the end. It could end up turning into hundreds in rental car fees or thousands in unpaid damage claims. You are shipping one of your most valuable assets. Make sure that you have the right people handling the job.

Insurance is very important.

Make sure that the broker carries their own insurance policy. Fisher Shipping is one of the few in the vehicle transport industry that actually do. The reputable companies that transport vehicles for dealerships and fleet management companies need to carry these policies in order to get setup as a vendor. In addition to carrying a contingent cargo insurance (cargo insurance protects your vehicle while in the hands of the carrier) policy for $500,000, we also have liability policy with $4,000,000 in coverage. The carrier’s insurance is always going to be primary, but in the event that their coverage lapses, isn’t it nice to know that this other policy is in place? It’s not often that damage occurs, but when it does, customers shouldn’t be stuck holding the bill.

We hope that these tips on how to avoid car shipping scams so you make the right decision when choosing an auto transport company. The car shipping industry is like the wild, wild west. It’s not nearly as regulated and monitored as it should be. Not every company out there is a train wreck. Some of us take pride in what we do and work hard to make sure that the experience is a good one!


Top Open or Closed Auto Transport Tips for 2018

open or enclosed auto transport tipsFirst time moving your car? Are you looking for open or enclosed auto transport tips to help you decide?

If so, read on for our tips, factors to consider and the key differences to determine which one is right for your move.

How do I decide on open or enclosed auto transport?

The short answer is there’s no “one size fits all” answer to this question. When it comes to choosing open or enclosed (also called closed) transport, base your choice on the type of car, where and when the vehicle is moving, and your budget. Keep reading for our open or enclosed transport tips that explain the key differences and which one is right for your move.

enclosed auto transport from Fisher ShippingThe biggest concern with shipping a vehicle on an open car carrier should be road hazards. Road hazards are things that fly off the road and chip your paint or your windshield. Since these things are not preventable and not the fault of a driver, cargo insurance generally does not cover this type of damage. Keep in mind that your vehicle is on a trailer and this is less likely to happen than it would if you were driving the vehicle yourself. It does happen occasionally though. Also, factor in how irritated you would be about a little rock chip in your paint. That’s a personal preference that bothers some people more than others.

Fisher Shipping can move cars anywhere nationwide on flatbeds, full-size car carriers, and even step deck and lowboy trailers. It’s your vehicle and your decision on how you want it moved.

 4 Top Open or Enclosed Auto Transport Tips for 2018

1. How much would it cost to repair a minor chip or scratch on your vehicle?If you own a vehicle with a custom paint job or one that is incredibly expensive to repair, it may be worth spending the extra money to move your vehicle on an enclosed car carrier. If you drive a 10 year old vehicle that’s already covered with imperfections, perhaps choose open auto transport.

2. What route will the driver take?
The route taken and time of year play a large role in the likelihood of a rock chip. For example, if the trucker drives through a cold weather state in the winter, the roads are covered in sand or salt. The car will probably be filthy when it arrives, but even in these conditions, rock chips are still uncommon.

Open or Enclosed Auto Transport3. How much does an enclosed truck cost vs open?
A closed truck is usually anywhere from 50%-100% more than moving a car on an open car carrier. It may also take a day or two longer to lineup a carrier for the move since there are far less enclosed trucks on the road. If you need the fastest and least expensive option, move your car on an open car carrier.

4. How much is your vehicle worth?
If your vehicle is worth over $100,000, factor in the difference in cargo insurance coverage. Open car carriers rarely carry more than $250,000 in cargo insurance. That amount is the total coverage for all of the vehicles on the truck. There can be anywhere between 7-10 vehicles on a full sized carrier. Enclosed trucks often carry $500,000 – $1,000,000 in cargo insurance. Those types of car carriers will never have more than 6 or 7 vehicles on them.

Still not sure? Give us a call – 1 (888) 886 3456

Of course, there are pros and cons to either type of truck. We hope these open or enclosed auto transport tips will help you make the decision the best suits you.

If you are still trying to determine how to choose open vs enclosed auto transport, take a look at our guide or feel free to call us at 888-886-3456 to further discuss your options.

More Helpful Car Shipping Resources

Fisher Shipping Guide to Open or Enclosed Auto Transport

Older drivers adapt to changes in their environment to better detect road hazards


Questions to Ask When Finding the Best Car Shipping Companies

avoid car shipping scamsWhen it comes to finding the best car shipping companies in the US, there are certain things to look for and others to avoid. Before trusting any company with the responsibility of shipping your vehicle, do your research. Answer these important questions to find a reliable car shipping company.

What do their customers say?

BBB - Fisher Shipping
Look for the BBB logo.

Before deciding on a company, simply google the company’s name + reviews. Check Google, Yelp, their Better Business Bureau profile and other reputable review sites to find out what their customers say. If you don’t see many ratings or there aren’t many good reviews, this should be an instant red flag. The best car transport companies understand it’s important to be customer-focused. They will most likely have lots of satisfied customers willing to talk about their positive experience.

How long have they been in business?

If the auto transport company you’re considering hasn’t been in business long, they may lack the experience of knowing the auto transport business inside and out. Make sure their team knows how to handle situations that could be detrimental to your vehicle arriving on-time and damage-free.

Do they work with the most reputable carriers?

The best car transport companies prioritize working with the best car carriers in DOT - Fisher Shippingthe country and understand the carrier is an extension of their company. They will make sure your car arrives at its destination on-time and damage free. It’s also a good idea to make sure they are bonded with the Department of Transportation (DOT), as well as a licensed member of the FMCSA.

Are they accessible when you need to reach them?

As mentioned before, customer satisfaction is always a priority for the top auto transport companies. Work with a company that makes it clear they are accessible during business hours. You shouldn’t have to deal with voice mail or phone tag. Their job is to make your life easier, not more frustrating.

Get in Touch with Fisher Shipping

These questions to find a reliable car shipping company are just a start. For a more in-depth list of tips and considerations please read our free guide on how to choose the right transporter.

Of course, when you’re ready to ship your car with the most trusted name in auto transport, contact the helpful team at Fisher Shipping Company.


Tips for Shipping your Vehicle from New York to Miami

snowbirds car shippingShipping a car from New York to Miami can be a stressful experience. Here are a few New York to Miami car shipping tips that we hope will make the process a little easier for you.

Every year thousands of “snowbirds” need to ship a car from New York to Miami for the winter. The first ones start trickling down south in September, but the real rush occurs October through December. Fisher Shipping has been handling these requests since opening our doors in 2006. Transporting a vehicle to Florida is far from rocket science, but it can be more difficult than you think. Finding a reliable company that will take good care of your prized possession can be a challenge.

Do your research!

Just because someone has a good looking website and they rank on page 1 of google, doesn’t mean that they are going to do a good job.Unfortunately, the auto transport industry is not policed very well. That may actually be the biggest understatement in the history of the internet. It’s not easy to find a reputable company that actually cares whether or not the process is a good experience for you. There are many companies that will change the price that they quote. Countless others won’t respect the timetables that you have spelled out for them. There’s nothing more frustrating than having to change your flight because the company you hired didn’t get the car when they said they would.

Know what to expect

Having an idea of how the process of moving your car to Florida will play out is important.

*The trip generally takes anywhere from 3-5 days from most places in New York.  If you are upstate, it could add a day to the trip.  If you are near Canada, it could add two days.

*The drivers should call the day before pickup and the day before delivery, but if there is a flaw in the process, this is it. Oftentimes, drivers call only a couple hours before, even if they are instructed to call the day before. Keep your cell phone on during the pickup and delivery windows that you’ve been given. It’s better to be safe than sorry. You can always call the broker you booked with to get an update if you need.

Set Door to door service expectations

*Door to door service is somewhat of a misleading term. These trucks can be up to 75 feet long.  Not only can they not navigate small streets, but there are also weight limits on certain streets and low hanging tree limbs that will prevent access. Expect to meet your driver at a safe place near your home for pickup and delivery.

*Delays can occur. These are trucks that travel thousands of miles every week. They break down. It happens. Delays dropping off and picking up other vehicles can occur as well.  Just understand that this is not a perfect science.  Keep in mind that these drivers want to get you the vehicle as soon as possible too. Their paychecks are usually based on a percentage of the rate you are paying.

Now that you’ve got the basics down, it’s time to decide on the type of vehicle. Ask yourself, do you want to ship your car to Miami on an open truck or an enclosed truck?

Decide on open vs closed auto transport to Miami

If you’ve hired a good broker (*cough cough* – Fisher Shipping) to handle the transport of your car to Florida, they’re going to make sure that your vehicle is placed on a truck with more than enough insurance coverage to make sure you are protected.

Unfortunately, cargo insurance doesn’t cover what are called road hazards.

Road hazards are objects that fly up of the road and damage your vehicle. It’s not a common occurrence, especially considering that your vehicle is off the ground on a trailer, but it still does happen.

If you choose to transport your car on an enclosed carrier, you don’t have to worry about that. Enclosed carriers can cost 50-100% more than open carriers, so be prepared to pay a premium.

Meet the driver in New Jersey.

If you are transporting your car from Long Island, Manhattan, Queens, Staten Island, or the Bronx, ask if there is a discount for meeting the driver in New Jersey.Fisher Shipping usually charges $100-$150 less if you are willing to meet there. Due to the tolls and heavy traffic in some of those areas, many drivers stay away from those spots when building their loads. If you have the time to make the drive to meet the driver, it’s an easy way to save some money

Your car is not a suitcase.

Most companies will allow you to pack 75-100 pounds of belongings in the vehicle for free, but these items are not covered by the trucks insurance. If you are going to pack items, I would suggest just packing things like clothing or bedding. You don’t want to pack anything that may tempt someone to steal it. If you know you are going to need to send more than 100 pounds of items, tell the broker you are working with up front. If they know ahead of time, they can price it accordingly. You don’t want to have a driver show up and refuse to take your vehicle due to the excessive weight from the items. These trucks have weight limits, and a fully loaded truck is usually right at that limit. Fines for being overweight can be very expensive for these drivers.

One final key takeaway…

Did I mention you should do your research?

I can’t stress this enough. You should visit the Better Business Bureau’s website (www.bbb.org) first. The next step should be Yelp. The unique thing about these two sites is that you need to sign up for an account in order to give a review. These days there are more and more companies that businesses can pay to basically provide false reviews singing their praises. Google can still be a good place to look at reviews for auto transport companies, but this site can be easily spammed with these fraudulent reviews. When looking at these reviews, you should sort by the lowest rating score. This way you avoid all the false positive reviews and you get right to the info that you need to see. If this company has reviews about changing their price, excessively late deliveries, and unresolved damage claims….you probably want to stay away.

This article should hopefully help you navigate the jungle that is the auto transport industry. We know that transporting a car to Miami can be stressful. This should help!

If you have other questions about what to expect or how the process works, feel free to call us at (888) 886-3456.


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